The Rev was right

I got a response from National Express regarding my complaint about lack of transport for my bicycle. Looks like Goaty Steve (aka The Rev ) was right. Well, apart from the abuse:

Dear Mr Alf,

Thank you for your recent email.

I was sorry to read that you were unhappy with the service we provided on the 26th May, after you were informed that you would be unable to board the 22:43 service with your bicycle as the available spaces for bicycles on the train had already been taken. I do appreciate your frustration at having to leave your bicycle at Cambridge station, although I'm afraid I can only state that you were correctly advised that you could not board the train with your bicycle in this instance. As stated on our website, we are only able to carry four bicycles on these services at one time and spaces are allocated on a first come, first served basis.

With respect to the use of a smaller train for the 22:43 service that evening, we aim to provide a suitable number of carriages for each journey and I am sorry that you felt this was not the case in this instance. We welcome all feedback from our customers and I have logged your comments on your database for the attention of our senior management team.

Thank you for contacting National Express East Anglia.

Yours sincerely,

National Express